Mode 4 · Customer AI ↔ Brand AI
One message. No phone calls. No hold music.
What happens when a customer's AI agent contacts a brand's AI agent directly, and both parties speak the Service Handshake. Pick a path and press play: the customer-side chat runs on the left, the brand-side machine-to-machine exchange on the right, with voiceover.
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What made the aligned path possible, and what happens when it isn't.
The happy path resolves in seconds because both sides carry a Service Handshake: declared goals, authority, data permissions, and fallback rules. The unhappy path shows the same declarations doing their job when the two sides can't agree: the impasse is named, a human takes over with full context, and the SLA is chased until it's met.