The series
Your next customer is a bot.
A LinkedIn Live series with Maria McCann and Martin Hill-Wilson on what changes when both sides of a service interaction can have AI. Watch the episodes on LinkedIn, then follow along so we can tell you when the next one goes live.
Your next customer is a bot — are you ready?
The opening conversation. What Dual CX actually means, why it changes service design, and the operational questions leaders keep dodging.
Watch on LinkedInTakeaway one-pager
The Four Conversations Nobody Is Having Together
Muse and the contact centre
Meta's Muse now browses, books and calls businesses for customers. What that does to suppressed demand, who is really on the line, and the external agent policy every service operation needs now.
Watch on LinkedInTakeaway one-pager
Muse Has Made External AI Agents a Current Service Issue
More episodes on the way.
We'll add each one here as it airs. Follow the series to hear when the next session is scheduled.
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Get a heads-up before the next live session.
Name and email, that’s it. We’ll write when a session is scheduled — not before, not otherwise.